THE DETAILS, WITHOUT THE GUESSWORK.
Find quick answers about rentals, fittings, weddings, prom, pickup and returns, sizing, store visits and retail purchases at Black Tie.
For fittings, pickup, returns or event-specific questions, contacting your preferred Black Tie store is usually the fastest option.
Questions about retail purchases, exchanges or returns can also be sent to info@bttuxes.com.
BEFORE YOUR EVENT.
Do I need an appointment?
Appointments are the best way to make sure a fitter is available and that you have enough time to choose your look and get measured properly. You can book directly for Lombard or Orland Park from the Appointments page.
What happens during a fitting?
We’ll help you choose a tuxedo or suit, take the measurements needed for the rental, and help coordinate the shirt, vest, tie, shoes and other accessories for the complete look.
Can I rent a suit instead of a tuxedo?
Yes. Black Tie carries both tuxedo and suit rental options, including classic, modern, colored and statement styles. Browse the current selection on the Rentals page.
Can I submit measurements if I cannot visit the store?
Yes. Use the Measurement Form when measurements need to be submitted remotely. If you can visit in person, professional in-store measurement is still the preferred option.
When should I return my rental?
Rental garments should be returned by the Monday following your event. Late rentals may be subject to additional charges, so contact the store handling your rental if there is any issue with the return.
KEEP THE PARTY TOGETHER.
Can Black Tie coordinate an entire wedding party?
Yes. We can help coordinate the groom, groomsmen and other members of the wedding party, including style selection, fittings and pickup planning.
Do all members of the wedding party have to visit the same store?
Not necessarily. Start with the store managing the event and let the Black Tie team know if members of the group need help from another location or need to submit measurements remotely.
Do you offer wedding-party promotions?
Black Tie runs wedding and group offers throughout the year. Because promotions can change, check the Current Promotions page for the active offer.
Can the groom wear something different from the groomsmen?
Absolutely. The groom can stand apart with a different jacket, color, vest, tie or accessory combination while still keeping the wedding party coordinated.
MAKE THE LOOK YOUR OWN.
Do you rent tuxedos and suits for prom?
Yes. Black Tie carries prom tuxedos and suits in classic black, modern colors, velvet, paisley and other statement looks. Visit the Prom page for the current season’s details.
Can I coordinate my look with a dress or event color?
Yes. Bring a photo, color reference or idea to your fitting and we can help coordinate ties, vests, pocket squares and other accessories around the look you want.
Do you carry shoes and accessories?
Yes. Black Tie carries shirts, ties, pocket squares, shoes and other accessories to complete a tuxedo or suit. Browse the Accessories page.
ONLINE PURCHASE QUESTIONS.
What is the return policy for retail purchases?
Returns are accepted within 7 days of receiving your purchase. Merchandise must be unused, unworn, in its original condition and in the original packaging. A receipt or other proof of purchase is required.
What items are not returnable?
Gift cards, final-sale items and sale merchandise are non-refundable unless otherwise stated.
What if an item is defective or damaged?
Defective or damaged merchandise may be exchanged for the same item, subject to availability. Contact info@bttuxes.com for assistance.
Where should a retail return be sent?
Mail eligible retail returns to Black Tie, 600 East Roosevelt Road, Lombard, IL 60148. Customers are responsible for return shipping costs, and shipping charges are non-refundable. For higher-value returns, use a trackable shipping service and/or shipping insurance.
Full retail refund & returns policy
Updated 10/20/26.
This policy applies to retail purchases from Black Tie. Rental merchandise is subject to separate rental terms and policies.
Returns are accepted within 7 days of receiving your purchase. After 7 days, items are not eligible for a refund or exchange.
To qualify for a return, merchandise must be unused, unworn, in its original condition and in the original packaging. A receipt or other proof of purchase is required.
Gift cards and final-sale items are non-refundable. Sale merchandise is also non-refundable unless otherwise stated.
Once your return is received and inspected, Black Tie will notify you whether the return has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.
If an approved refund has not appeared after allowing time for processing, contact your bank or credit card company first. If you still need assistance, email info@bttuxes.com.
Defective or damaged merchandise may be exchanged for the same item, subject to availability.
Mail eligible retail returns to:
Black Tie
600 East Roosevelt Road
Lombard, IL 60148
Customers are responsible for return shipping costs. Shipping charges are non-refundable. If Black Tie provides a return shipping label, the cost of that label may be deducted from the refund.
For higher-value returns, we recommend using a trackable shipping service and/or shipping insurance. Black Tie cannot guarantee receipt of packages shipped without tracking.
TALK TO BLACK TIE.
For event-specific questions, call your preferred store. For general questions, use the Contact Us page and we’ll route your message to the right person.